Terms of Service & End User License Agreement

These Terms of Service and End User License Agreement (the “Terms”) form a binding agreement between you and Snaplore (“Snaplore,” “we,” “us”) governing your use of the Snaplore mobile application and related services (the “App”). By downloading, accessing or using the App you agree to these Terms. If you do not agree, do not use the App.

These Terms are the End User License Agreement (EULA) for the App. They replace the Apple Standard EULA for downloads made from the Apple App Store.

1. Who we are

• Provider: Snaplore, Türkiye
• Contact: [email protected]

2. The service

Snaplore lets you photograph artworks, exhibits and landmarks and receive AI-generated written explanations in your chosen language. Explanations are produced by automated models and are provided for general information, educational and entertainment purposes only. They may be incomplete or inaccurate and should not be relied upon as authoritative, professional or historical advice.

The App needs an internet connection and access to your camera; it can optionally use your location to suggest the place you are standing in. Carrier data charges are yours.

3. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use the App. If you are under the age of majority where you live, you may use the App only with the involvement of a parent or legal guardian, who accepts these Terms on your behalf.

4. Accounts

Some features require an account, which you may create using Sign in with Apple or Sign in with Google. You are responsible for maintaining the confidentiality of your device and account and for all activity that occurs under them. You may use the App anonymously in a limited capacity without an account; anonymous usage is tied to your device, and free credits granted to a device do not transfer to another device.

5. Credits, subscriptions & purchases

Free credits

New users receive a small number of free scan credits. Free credits carry no cash value, cannot be transferred or exchanged, and may be changed or discontinued for future users.

Credit packs

Credit packs are one-off, non-subscription purchases. Each scan consumes one credit; if a scan fails for a technical reason, the credit is not consumed. Credits are consumable digital items and are delivered to your account immediately after purchase.

Auto-renewable subscriptions

• Unlimited-access subscriptions are offered as auto-renewable subscriptions. The subscription title, length of the period and price in your local currency are shown in the App on the purchase screen before you confirm.
• Payment is charged to your Apple App Store or Google Play account at confirmation of purchase.
• The subscription renews automatically for the same period at the same price unless you turn off auto-renewal at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period.
• You can manage your subscription and turn off auto-renewal in your App Store or Google Play account settings after purchase. Deleting the App does not cancel a subscription.
• If a free trial is ever offered, any unused portion of that trial is forfeited when you purchase a subscription covering the same content.
• While a subscription is active, scans do not consume credits; any credit balance you hold is preserved for when the subscription ends.

Price changes

We may change prices for future periods. Where a price increase applies to your renewing subscription, Apple or Google will notify you and, where required, ask for your consent before the change takes effect. You may cancel before renewal if you do not accept it.

Refunds

All purchases are processed by Apple or Google, not by us, and are subject to their terms. Except where required by law, purchases are non-refundable, and refund requests are handled by Apple or Google according to their policies. If you believe you were charged in error, contact [email protected] and we will help you where we can.

Consumers in the EEA, the UK and Türkiye

You normally have a 14-day right to withdraw from a purchase of digital content. Because the credits or subscription access are made available to you immediately, you expressly request immediate performance and acknowledge that you lose that withdrawal right once delivery has begun. Mandatory consumer-protection rights that cannot be waived under the law of your country remain unaffected.

6. License

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on any Apple-branded or Android device you own or control, as permitted by the Usage Rules of the applicable app store, for your personal, non-commercial use.

7. Acceptable use

You agree not to:

• reverse engineer, decompile or attempt to extract the source code of the App;
• use the App to upload unlawful, infringing, hateful or harmful content, or to violate the rights of others;
• photograph people in a way that breaches their privacy, or ignore the photography rules of a museum, gallery or site you are visiting;
• interfere with, overload, scrape or attempt to gain unauthorized access to the App or its infrastructure, or circumvent credit limits and paywalls;
• use the App to build a competing product or to train competing models.

8. User content

You retain ownership of the photos you capture. You grant us a limited, worldwide, royalty-free license to host, store and process your photos and prompts solely to provide the service to you — including transmitting them to our AI processing providers to generate an explanation and keeping them in your scan history. We do not use your photos to train our own models and we do not license them to third parties for their own purposes. This license ends when you delete the content or your account. See our Privacy Policy for details.

You are responsible for having the right to photograph and upload what you submit, and for respecting the copyright of the works you photograph.

9. AI-generated explanations & reporting content

Explanations are generated by automated models. They may be wrong, outdated, incomplete or unsuitable, and they are not a substitute for a curator, guide or professional advice. We apply the safety filters of our model providers, but automated filtering is imperfect.

If the App produces content you consider offensive, unsafe, defamatory or infringing, report it to [email protected] with a description and the approximate time of the scan. We review reports and may adjust our filters, remove content or restrict accounts in response.

10. Intellectual property

The App, its content, branding and software are owned by Snaplore or its licensors and are protected by intellectual-property laws. These Terms grant you no rights to our trademarks or logos. Photographs of artworks and buildings shown in the App may be subject to third-party rights.

Photographs of places are sourced from Wikimedia Commons and remain the property of their authors. Each is used under the licence stated on its Commons file page (typically CC BY or CC BY-SA); the author, licence and a link to the source are shown with the photograph. Place data comes from Wikidata (CC0). Geographic data © GeoNames, licensed under CC BY 4.0.

11. Third-party services

The App relies on third-party services, including Apple, Google, RevenueCat, cloud hosting providers and AI model providers. Your use of those services may be subject to their own terms, and you agree to comply with them when using the App.

12. Availability and changes to the service

We may add, change, suspend or discontinue features of the App at any time. If we discontinue a paid feature you have already paid for, we will provide a pro-rata refund or an equivalent replacement where the law requires it.

13. Disclaimers

The App is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, accuracy and non-infringement. We do not warrant that explanations are correct or that the App will be uninterrupted or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, Snaplore shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or goodwill, arising from your use of the App. Our total liability shall not exceed the greater of the amount you paid us in the twelve months preceding the claim or EUR 50.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection rules.

15. Indemnity

To the extent permitted by law, you agree to indemnify us against third-party claims arising from content you submit or from your use of the App in breach of these Terms or of applicable law.

16. Termination

We may suspend or terminate your access if you breach these Terms or use the App unlawfully. You may stop using the App at any time and may delete your account and its data directly in the app, under Settings → Delete account, or by following the steps on our account deletion page.

17. Changes

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by an in-app notice. Continued use after changes take effect constitutes acceptance.

18. Governing law & disputes

These Terms are governed by the laws of Türkiye, and the courts of Istanbul, Türkiye have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory laws of your country of residence, and you may also bring proceedings before the courts or consumer bodies there — in Türkiye, the consumer arbitration committees (tüketici hakem heyetleri) and consumer courts. Before starting any formal process, please write to [email protected] so we can try to resolve the matter.

19. Apple App Store additional terms

The following applies if you download the App from the Apple App Store, and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you:

• These Terms are between you and Snaplore only, and not with Apple.
• Apple has no obligation to furnish any maintenance or support services for the App; all support requests go to [email protected].
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims relating to the App, including product liability, failure to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.
• Apple is not responsible for the investigation, defense, settlement or discharge of any third-party claim that the App infringes intellectual-property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).

20. Contact

Questions about these Terms? Email us at [email protected].