Delete your account

You can delete your Snaplore account and the data attached to it at any time, directly in the app. No email or form is required.

In the app

1. Open Snaplore and go to the Settings tab.
2. Make sure you are signed in — the account card shows your email or account id.
3. Tap Delete account under the account card.
4. Confirm in the dialog. The deletion happens immediately.

If you cannot access the app — for example you lost the device or already deleted it — email [email protected] from the address you signed up with, and we will delete the account for you within 30 days.

What is deleted

• your scan history: the explanations generated for you, and every link between your account and the images you captured;
• your email address, display name and the identifier from Apple or Google;
• your language preference, credit balance and subscription state in our system.

After deletion, signing in with Apple or Google again creates a brand-new account rather than restoring the old one.

What is kept, and for how long

• Purchase and accounting records (what was bought, when, for how much) are kept for as long as tax and accounting law requires. They no longer carry your name or email.
• The captured image files, in anonymised form. Once the history is gone, nothing in our systems associates an image with you, with your account or with any other person, and the association cannot be reconstructed.
• Aggregate, anonymised usage counters that are no longer linked to you.
• Technical logs until they expire in the normal retention window (typically up to 30 days).

Subscriptions

Deleting your account does not cancel an active subscription, because billing is handled by Apple or Google. Cancel it in your App Store → Apple Account → Subscriptions or Google Play → Payments & subscriptions settings before or after deleting.

Questions

Write to [email protected] or read our Privacy Policy.