SnaploreSnaplore

Support

Need a hand with Snaplore? We’re happy to help. Email us at [email protected] and we’ll get back to you within two business days. Please include your device model and app version so we can help faster.

Frequently asked questions

How do scans and credits work?

Each scan of an artwork or landmark uses one credit. New accounts start with free credits, and you can buy more credit packs or an unlimited subscription in the app.

The explanation looks wrong — what should I do?

Explanations are AI-generated and can occasionally be inaccurate. Try a clearer, closer photo, and make sure you selected the correct place. If a scan fails, your credit is not consumed.

How do I change the language?

Set your preferred language in the app settings. New explanations are generated in that language.

How do I manage or cancel a subscription?

Subscriptions are billed by Apple or Google. Manage or cancel them in your App Store or Google Play account settings. Deleting the app does not cancel a subscription.

How do I delete my account and data?

Open Settings in the app and tap Delete account. The full steps, and what we keep for legal reasons, are on our account deletion page.

Can I get a refund?

Purchases are billed by Apple or Google, so refunds go through them: request one from reportaproblem.apple.com or from Google Play. Write to us as well if something went wrong on our side and we will help.

How do you use my photos?

Photos are sent to our AI providers only to generate your explanation, and are kept in your scan history until you delete your account. They are never used to train models. See the Privacy Policy for the detail.

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